Frequently Asked Questions

Yes — every image is mine, shot along the Sapphire Coast between Bermagui and Eden. These aren’t stock photos; they’re the beaches, lakes and headlands I walk past every day.

Each print is produced individually once you order it, rather than sitting in a warehouse. It’s made just for you, in the size and finish you choose. Because of that, prints are produced in limited runs — when a size sells out, it may not return.

Often, yes. If you need a particular size for a wall, or there’s a spot on the coast you love that you can’t see, send me a message and I’ll let you know what’s possible.

As a rough guide: 120cm looks beautiful above a sofa or bed, 90cm suits a hallway or bedroom wall, and 60cm is lovely in a study or reading nook. There’s a full size guide here, and if you’re between sizes, just ask — sizing is the thing people most often want a hand with.

Yes. My images are captured on professional high-resolution equipment, and I only offer each image in sizes it genuinely holds up at — if a photo isn’t suited to a very large format, that size simply won’t appear as an option. As a guide, larger pieces are made to be enjoyed from a step or two back, the way you’d naturally view art on a wall.

Very closely. Every screen displays colour a little differently — screens emit light, while a print reflects it — so there can be subtle natural variation between your monitor and the finished piece. I work on a calibrated screen and prepare every file specifically for print, so what arrives is a faithful match to the image you fell in love with.

Absolutely. Send me a photo of your wall if you like — I personally answer every enquiry and I’m happy to help you find the right piece and size. No obligation.

Fine-art mat prints, framed prints, canvas, and face-mounted acrylic — plus acrylic blocks for smaller spaces. The finish is shown on every product page.

Three, all made to order: white, oak, and black — chosen to suit coastal interiors and work across the whole range.

Your photograph is face-mounted to the back of a sheet of clear acrylic, giving incredible depth and a glossy, gallery-like finish — many people say it looks like a window onto the scene. It’s then mounted on a sturdy aluminium backing frame, which protects the piece and makes it easy to hang securely on your wall.

Yes. Framed prints arrive with the hanging wire already fitted. Canvas comes stretched over a timber frame with wire and D-rings attached. Acrylic panels come with their mounting hardware fitted to the aluminium backing, so they hang as easily as any picture and float about 20mm off the wall. The only exception is Print Only, which is supplied as a paper print for you to frame yourself.

The gallery standard is to put the centre of the artwork about 145–150cm from the floor — comfortable eye level for most people. Measure to the middle of the piece, not the top.

Eye level goes out the window here. Leave roughly 15–20cm between the top of the furniture and the bottom of the artwork, so the two read as one arrangement rather than two separate things. As a rule of thumb, choose a piece around two-thirds the width of the furniture below it — which is exactly where a panorama earns its place above a sofa.

Lay the piece face down, pull the wire taut, and measure from the top of the frame down to the wire. Mark your centre height on the wall, then measure down from that mark by half the height of the artwork, then back up by your wire measurement. That’s your hook. A spirit level and a second pair of hands make the rest easy.

That depends on your wall more than on the artwork. Plasterboard needs a proper picture hook or wall anchor rated above the weight of the piece — a bare nail isn’t enough for anything sizeable. Masonry needs a plug and screw. Land your fixing on a stud where you can. For wide panoramas, two fixings spaced apart hold the piece far more level than a single one in the centre, and stop it drifting crooked.

The size you order is the printed image. If you’ve chosen a white mat border it adds 6.5cm to each side, so a 90 × 60cm print finishes at around 103 × 73cm framed. The panoramas and wide formats have no mat, so they finish only a few centimetres over the print size. The finished hanging size is shown on every product page, and there’s a full size guide here.

Out of direct, prolonged sunlight, and away from damp rooms and heat sources. Coastal light is beautiful to photograph in and hard on artwork — a wall that catches full afternoon sun will shorten the life of any print.

LEDs. They run cool and give off almost no UV. If you’re using a spotlight, aim it at the centre of the piece at roughly 30 degrees from the wall — steep enough to avoid glare, shallow enough to light it evenly. Avoid fluorescent lighting, which puts out far more UV than most people realise.

About 1.5 to 2 times the diagonal of the print. It’s why a large piece needs a room you can step back in — and why an oversized panorama in a narrow hallway never quite works.

Yes — use the View on your wall tool on any wall art product page to see the piece at true scale in a photo of your own room before you order. Or send me a message and I’ll talk it through with you.

A light dust every few weeks is plenty — and it’s the single most useful thing you can do. Regular light dusting prevents the build-up that later needs a proper wet clean, and it’s the wet clean that carries all the risk. Coastal homes tend to collect a little more, especially with windows open to sea air.

Please don’t reach for household glass cleaner. Most contain ammonia, and ammonia clouds acrylic permanently — it can also cause crazing, a network of fine surface cracks that can’t be undone. Also avoid methylated spirits, alcohol wipes, acetone and other solvents, and anything abrasive. And no paper towel: it’s made from wood fibre and leaves fine scratches that show up badly on a glossy surface. Soft microfibre only.

Your frame is glazed with UV-filtering acrylic rather than glass, so it wants a gentler approach. Take a soft microfibre cloth, dampen it with water and wring it out well — barely damp is right. Wipe gently across the surface without pressing, then buff dry with a second clean microfibre cloth. The damp cloth does a second job: it discharges the static that draws dust to acrylic in the first place. For fingerprints, add a single drop of mild dishwashing liquid to the water. Never spray anything directly at the frame — liquid can run down into the join and reach the print.

Exactly the same way, with the same warnings — face-mounted acrylic is the same material as the glazing, just thicker and glossier, so smears show more readily. Two tips worth knowing: work somewhere out of direct sun and away from hot downlights, or the moisture evaporates before you can buff it and leaves streaks; and handle the panel by its edges. If you do end up with a light scratch, a proper plastic polish will often take it out — send me a photo before you try anything.

Dry, as a rule. Canvas has no protective glazing over it, so a soft dry microfibre cloth or a clean soft brush is the right tool — light strokes in one direction, working top to bottom, rather than circles. For an actual mark, barely dampen a white cloth with distilled water (tap water can leave mineral spots), dab rather than rub, and dry it straight away. Never soak a canvas: it absorbs moisture, which can slacken it on the stretcher. No sprays, no cleaning products, no alcohol, and never a hairdryer.

A dry microfibre cloth, with a soft brush for the corners and mouldings where dust settles. If it needs more than that, lift it off the wall, lay it flat, use a well-wrung damp cloth and dry it immediately. Skip furniture polish and oils — they build up on the finish over time and can creep onto the glazing.

Honestly, yes. Sustained direct sunlight, steam from bathrooms and kitchens, cooking oils, the warm air and fine particles rising off a fireplace or heater, and the draught from an air-conditioning vent all do more harm over the years than dust ever will. Stable and out of the sun beats spotless.

Once a year, lift the piece down and check the hanging wire for tension and fraying, the D-rings and screws for tightness, and the wall fixing itself. It takes two minutes, and it’s well worth it on anything large.

Because each piece is made to order and goes into production quickly, I can’t always change or cancel once it’s underway. If you need to adjust something, contact me as soon as possible and I’ll do my best — but please do check your size and finish carefully before ordering.

You’ll get a confirmation email as soon as you order, and a second email with tracking once your piece is finished and on its way. Most orders arrive within 10–16 days.

Yes — a selected range is on display at The Essence of Our Merimbula, 4 Merimbula Drive, Merimbula (opposite the Merimbula Post Office), so you’re welcome to come and see the quality in person. And if you’d like to collect an online order yourself, local pickup in Merimbula is available at checkout.

Shipping is free on all orders over $100. For orders under $100, shipping is calculated at checkout.

Australia-wide as standard. I can ship internationally by request — just get in touch before ordering and I’ll sort it out for you. Orders are produced locally to keep freight cost and delivery time down.

Please allow 10–16 days from order to arrival, with remote and regional areas (and any international orders) naturally taking a little longer. Please allow extra time during busy periods.

The courier will usually leave it somewhere safe, or leave a card with instructions to collect it from your local post office.

It’s rare, thanks to careful packaging, but if anything arrives damaged please send me a photo (with the packaging) within 48 hours of delivery and I’ll arrange a replacement straight away. Under Australian Consumer Law you’re always covered for items that arrive damaged, faulty, or not as described.

As each print is made to order especially for you, I’m generally unable to accept change-of-mind returns — so please ask any questions before you buy; I’m always happy to help. If you’re ever unhappy with the quality of what arrives, tell me, and I’ll make it right.

No — you can check out as a guest. Creating an account is optional, but it lets you track orders and reorder more easily, and hear first about new releases.

You can pay securely using any of the methods shown at checkout, including major credit and debit cards and the express payment options Shopify supports.

Completely. Payments are handled securely by the payment provider — I never see or store your card details.

Yes — jigsaw puzzles, beach towels, coasters, placemats, stubby holders, acrylic blocks and mousepads, all featuring the same coastal images. Gift cards are available too, if you’d rather let someone choose.

Yes — a Sapphire Coast Photography gift card is perfect when you’d love to give a piece of the coast but want to let them choose for themselves — whether that’s a piece of wall art or something from the gift range. It’s delivered by email and can be spent on anything in the store.

Yes — alongside the prints, I offer real estate, commercial, event, portrait and food photography, plus CASA-accredited drone/aerial work and video. See my Services page or get in touch for a quote.