Refunds
Once we receive your order, we promptly begin creating custom frames and prints designed specifically for you. As a result, we are unable to accept returns since each product is made to order. Please ensure you are completely satisfied with your selection before finalizing your purchase.
If you have any questions or concerns about your item, feel free to reach out. We are always here to assist you with any return inquiries at: john@sapphirecoastphotography.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damaged in Transit
Under Australian consumer law, we will replace any products that arrive damaged, faulty, or different to described on the website. When shipping large, fragile items, there is always a risk of damage during transit. Thankfully this is a rare occurence for us due to considerable protective packaging.
If items arrive damaged, you must contact us immediately via email within 24 hours of receiving the product and provide photos of the damage along with the original packaging. Please do not discard the packaging until sufficient evidence is provided to us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at john@sapphirecoastphotography.com.
We have a 14-day damaged goods return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at john@sapphirecoastphotography.com. Please note that returns will need to be sent to the following address: 12 44 Munn Street, MERIMBULA. NSW 2548
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at john@sapphirecoastphotography.com.