Returns & Refunds
Every Sapphire Coast Photography piece is printed and framed to order, individually, just for you. Because each item is made specifically for your order, we're unable to accept returns or exchanges for change of mind.
Damaged or faulty items
Your satisfaction matters, and every piece is checked by hand before it ships. If your order arrives damaged, or there's a fault with the print or framing, we'll make it right.
Please email john@sapphirecoastphotography.com.au within 14 days of delivery, including your order number and a photo of the issue. We'll arrange a replacement or full refund at no cost to you — including return shipping where needed.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded — you're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Questions?
Email john@sapphirecoastphotography.com.au or call 0434 640 183.